At Positive Pliers, we take pride in delivering products of the highest quality. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Customized or special-order items are non-returnable unless they arrive damaged or defective.
2. Return Process
- Contact our customer service team at [Your Email] or [Your Phone Number] with your order details and reason for return.
- Our team will provide return instructions and a return authorization (RA) number.
- Ship the item back to us using a trackable shipping method.
Please note: The buyer is responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 7–10 business days via your original payment method.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us for assistance.
6. Contact Us
For any questions about returns or refunds, reach out to:
Positive Pliers
Email: positivepliers@gmail.com
Phone: +92 347-6130082